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Wholesale

Give your customers the self-service they deserve.

Connecta gives your B2B customers in wholesale direct access to orders, invoices, and inventory information - powered by an AI assistant that answers questions before your phone starts ringing.

Wholesale

Recognize this?

In wholesale, a lot of time is lost on repetitive customer questions. Your inside sales team spends the day answering calls about information that is already in your system.

  • Customers call for order status even though the information is already in Business Central
  • Invoices are requested by email multiple times
  • Returns and claims take a disproportionate amount of time to process
  • Customers do not know if an item is in stock and call to check
  • Your inside sales staff cannot get to commercial tasks

The result: higher costs, longer wait times, and frustrated customers.

The smart customer environment for your wholesale business

With Connecta, you give your customers their own digital workspace. They log in, see their personal data from Business Central, and simply ask the AI assistant their question - with an instant answer.

Your inside sales team? They get time back for customer contact that truly matters.

What can your customers do on their own?

Track orders

Customers see the status of current and historical orders in real time. From order confirmation to proof of shipment, everything in one place.

View and pay invoices

Open and paid invoices are always available. Customers can pay directly in the portal, including prepayment invoices.

Download packing slips

No more emails needed for packing slips. Customers find them themselves whenever they want.

Submit returns

Customers start a return request in the portal. Your team is notified automatically - no scattered emails.

Check item information

Customers search items, prices, and availability on their own. The AI assistant helps when they are in doubt.

AI assistant for every question

"When will my order be delivered?" The AI assistant knows the answer instantly from Business Central. No waiting time, no middleman.

Why Connecta works for wholesale

  • Connection to Business Central, including customer-specific pricing and discounts
  • Customer-specific portal environment in your own branding
  • AI assistant trained on your product data and order history
  • Secure login via 2FA or Microsoft Entra ID
  • Scalable: from 10 to 10,000 customers

Fewer calls, more sales

Discover what Connecta means for your wholesale business. We will show you how it works in 30 minutes. Free and without obligation.